Repeated questions and contradictory answers in chat

The decision to make first

A visitor may ask the same question in different words to check an answer, exposing inconsistent business facts in the assistant’s context. Use one approved fact source and allow a concise restatement; if answers conflict, acknowledge uncertainty and send the question for review.

What the handoff should contain

Record the question variants, conflicting fact versions and the owner responsible for resolving the underlying business information.

Suggested wording to approve

Example wording: “I want to avoid giving you inconsistent information. The office should confirm this point, and I can help you contact the team for the current answer.”

Test the difficult case

Ask about the same opening time three ways, then supply a conflicting old webpage and check that the approved source remains authoritative. Do not choose whichever answer sounds more helpful or silently revise a business policy during the conversation.

Worked example

Fictional example: The visitor asks about Saturday hours, then pastes an old page showing a different time. The assistant should identify the discrepancy and preserve the approved source rather than alternate answers each time the question is rephrased. The office receives a content correction task, not an automatically rewritten business schedule.

Review it in operation

Review contradiction reports as content-maintenance issues rather than simply adding another variation of the question to the prompt.

Check before you launch

• Use one approved fact source and allow a concise restatement; if answers conflict, acknowledge uncertainty and send the question for review.
• Record the question variants, conflicting fact versions and the owner responsible for resolving the underlying business information.
• Ask about the same opening time three ways, then supply a conflicting old webpage and check that the approved source remains authoritative.
• Review contradiction reports as content-maintenance issues rather than simply adding another variation of the question to the prompt.

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