The decision to make first
A visitor may be unable to request service if labels, focus states or small controls make the page difficult to use. Test essential actions with keyboard navigation, enlarged text and visible form labels rather than treating accessibility as a decorative badge.
What the handoff should contain
Record the tested pages, contact actions, keyboard sequence, observed issue and person responsible for correcting each barrier.
Suggested wording to approve
Example wording: “If this form is difficult to use, contact the office through the alternative route shown here and describe the service request you need help submitting.”
Test the difficult case
Navigate from the homepage to a completed fictional inquiry without a mouse, then repeat with increased text size on a small screen. Do not claim certification or complete accessibility compliance from a quick automated check; document the actual checks and remaining limitations.
Worked example
Fictional example: Keyboard navigation reaches every menu item but becomes trapped inside the chat panel. The site fails the contact task even if an automated scan reports few issues. A corrected panel lets the visitor close it, return focus meaningfully and reach the inquiry form without needing a mouse or a different device.
Review it in operation
Review user-reported barriers alongside automated findings and prioritize problems that block contact, reading or error recovery.
Check before you launch
- Test essential actions with keyboard navigation, enlarged text and visible form labels rather than treating accessibility as a decorative badge.
- Record the tested pages, contact actions, keyboard sequence, observed issue and person responsible for correcting each barrier.
- Navigate from the homepage to a completed fictional inquiry without a mouse, then repeat with increased text size on a small screen.
- Review user-reported barriers alongside automated findings and prioritize problems that block contact, reading or error recovery.
Further reading
Missed plumbing call calculator ↗
Try Ava with your business’s public information ↗